When you register or play on the s20 platform, certain data is collected. This privacy policy clearly explains what data is collected, why it is collected, and how it is kept secure — all in plain, straightforward language.
S20 (https://s20.wine) treats your privacy as a top priority. We believe your personal information belongs to you — our role is simply to keep it safe.
This Privacy Policy clearly outlines what information s20 collects, how it is used, who it is shared with, and how it is kept secure. This policy has been written in English so that every member in Bangladesh can easily understand it.
Your Consent: By creating an account or using s20, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our Bengali support team.
This policy applies to the s20 main website, mobile version, and all related services. We are committed to keeping your data safe with us — always.
S20 collects two types of data — information you provide directly and information collected automatically:
What you provide directly:
Automatically collected data:
We do not store your full bank card details. Payment information is handled securely by our payment gateway in accordance with PCI DSS standards.
S20 uses your data only for specified purposes. No data is used beyond its approved scope:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, mobile number, email | Account Creation & Management | Contractual Necessity |
| Date of Birth | 18+ Age Verification | Legal obligations |
| National ID | KYC & Identity Verification | Legal obligations |
| Payment information | Transaction Processing | Contractual Necessity |
| Gaming History | Service Improvement & Bonus Eligibility | Legitimate Interest |
| IP address | Fraud detection & security | Legitimate Interest |
| Support Messages | Troubleshooting & Service Improvement | Legitimate Interest |
We never sell your data for marketing purposes or share it with third parties without your consent.
S20 uses multiple layers of security to protect your data:
Your role: Use a strong password, keep 2FA enabled, and avoid logging in on unfamiliar devices. Security is a shared responsibility.
In the event of a data breach, affected members will be notified directly within 72 hours and all necessary steps will be taken.
S20 does not retain any data longer than necessary. Different types of information are subject to separate retention policies:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as the account remains active | To Provide Our Services |
| KYC Documents | 5 years | Legal obligations |
| Transaction History | 7 Years | Financial Regulations |
| Gaming Logs | 3 years | Dispute resolution |
| Support Messages | 2 years | Service Quality Improvement |
| Cookie Data | Up to 1 year | Browsing Experience |
When an account is closed, personal data is deleted; however, certain records must be retained for a specified period to meet legal requirements.
S20 gives you full control over your personal data. You have the following rights:
You may request access to your stored data at any time. Submit a request via account settings or support — it will be provided within 7 business days.
If any of your information is incorrect, you can have it updated. Make changes directly from your account profile or contact our support team.
If you close your account, you may request deletion of your data. Everything except data we are legally required to retain will be removed.
You may object to the use of your data for specific purposes. You can unsubscribe from marketing emails at any time.
You may download a copy of the data we hold about you. Let our support team know — it will be provided within 14 business days.
Under certain circumstances, you may request a temporary restriction on the processing of your data. Please submit a request to our support team.
To exercise these rights, email our support team at: support@s20.wine
Cookies are small files stored in your browser. s20 uses cookies to enhance your experience:
| Cookie Type | Purpose | Duration | Necessity |
|---|---|---|---|
| Required | Login sessions & security | At end of session | Mandatory |
| Functional | Remembering language preferences and settings | 1 year | Mandatory |
| Analytics | Site usage statistics | 2 years | Optional |
| Performance | Improved page load speed | 1 year | Optional |
Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some features to stop working. Go to account settings to manage your cookie preferences.
S20 is firmly committed to protecting minors. This platform is strictly for users aged 18 and above.
A note for parents: If your child has registered an account on s20, please notify us immediately at support@s20.wine. We will close the account and refund any remaining balance.
S20 works with a range of world-class technology partners. These services support the operation of the s20 platform:
When working with third parties, we ensure they uphold the same high data protection standards we do. Their own privacy policies, however, apply independently.
S20 may update this Privacy Policy as needed. When changes are made, you will be informed as follows:
If you do not agree to any changes, you may request that your account be closed.
If you have any questions or concerns about your data, your privacy rights, or this policy, please contact us:
We are committed to responding to all privacy-related requests within 30 days. For urgent matters, please reach us via live chat.
Six reasons that prove s20 truly respects your privacy
S20 uses the same level of encryption as banks and government institutions. Your data is fully protected during transmission.
It's hard to stay protected when you can't understand a policy written in English. s20's Privacy Policy is available entirely in Bengali — every clause explained in plain, simple language.
Many platforms sell user data to advertisers. s20 does not do this and never will — this is a core commitment we stand by.
View, correct, delete, or download — you have full control over your data. Submit a request to our support team at any time.
The EU's GDPR is the world's most rigorous data protection law. s20 adheres to this standard — something rare among platforms operating in Bangladesh.
In the event of any incident, affected members will be notified directly within 72 hours. Transparency is at the heart of our policy.
We are committed to keeping your data safe. With SSL 256-bit encryption, Bengali-language support, and a strict privacy policy, s20 is your trusted online gaming destination.